If your Sparq Plus Device is charging the LED light will pulse red when connected to the Micro USB charger. If the LED light is not pulsing, try the following steps:
Wiggle the device to see if it makes a clear connection with the Micro USB charger. If this doesn’t work, try a different Micro USB charger.
Switch to a different power source, either a USB wall adapter or a laptop USB port.
In case of residue, gently clean the charge insertion on the bottom of your Plus Device with a dry cotton swab.
Check the LED light color to see if your Device is already fully charged. When it’s fully charged, the light color will change to white.
If your Plus Device is still not charging and is within the warranty period, please e-mail us here.
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